Crafting a Business-Grade Omnichannel Conferencing Solution
To date, the biggest hurdle between businesses and these previously lofty goals has been the opportunity to create a business-grade conferencing solution. Opportunity is such an interesting word. It means available to some but not all, and usually not very many.
Use of this word is even more interesting when we look into the market and see free web conferencing solutions abundantly available. Some of these will even scale to more robust service offerings, but how many small and mid-sized businesses have the opportunity to deploy these in a meaningful way? Not many.
How to tell if your conferencing solution really works
Can we just buy a subscription to Zoom and call it a day? Can we bring our laptops into the conference room and use Skype? OK, we have an angry client with a pressing issue, and our team of five lawyers is currently spread across our locations in Denver, LA and Dallas. How can we get everybody to the table right now?!
With communications converging and abundant, it is difficult to see the inadequacy of the current system simply because it works for what it was designed to do. But… the vision of the designer was limited.
Four signs your conference room needs improvement
- Employees use a variety of softwares and vendors from their PCs
- The conference room is used for in-person meetings but rarely for omnichannel conferencing
- The business network is limited to the city in which it is located
- You would use web conferencing, but you are afraid the quality will be too poor to get any real work done
If any of these sound familiar, then you are definitely in the right place. Below, we’ll discuss some of the challenges of putting together business-grade conferencing, as well as the low-cost technologies that are bringing advanced solutions to within reach of small and mid-sized companies.
Challenges of Building a Web Conferencing Solution
Many businesses have spent at least some time and attention on their conferencing solution, so why is it that the above symptoms persist?
A Modern-Day (but Sci-Fi Looking) Conferencing Solution
All the components of “sci-fi” conferencing are available now and at a much lower cost than even five years ago. You just need to put them together in the right way to serve your business.
We suggest beginning with a robust discovery phase. Ask your employees what they might use the conference room for if they could have anything in the list below:
- Wired presentation
- Wireless presentation
- Cloud managed solution — remote troubleshooting, management and repair
- Real-time collaboration and red-lining — great for contracts
- Content sharing
- Multi-purpose switching — Adapt the room for video, audio, or presentation at the push of a button
- On-table controller capable of dimming lights, display, hvac and other features
- Integrated audio
- Wearable microphones
- Room scheduler integrated with your business calendar
- Overhead microphones and speakers for surround sound and voice
Ask them to state how that purpose would add real business value. There might be some less obvious use cases that you haven’t considered but would help drive serious business growth.
We hope we have impressed upon you a new vision of business communications. Technology has finally reached a point where any business can collaborate across borders, and we’re proud to play a part in that transformation, whether you choose us or someone else.
Convergence Solutions designs friendly, customized conference systems. Many telecommunications companies focus on cloud services to the exclusion of on-premise hardware installations. At Convergence, we take a broader approach so that we can make a real difference in our clients’ workspaces.
Our mission is to guide companies through the convergence of communications systems — of voice, video and data networks, and also of personal and work lives — to provide more efficient and enriching ways of doing business.
Convergence Solutions was incredibly helpful to me when I joined my firm. Convergence had long managed our Telecomm PBX and handset equipment so I turned to them to help our full office renovations. Once our immediate phone relocation and wiring needs were handled promptly and professionally by the Convergence team, I found we were using a variety of unrelated vendors to manage our voice, conference call, IP Phones, and internet services. It was clear there was a lot to improve upon in terms of service, price and quality with this confederacy of dunces, so I stopped to talk with Steve Solton about our overall communications infrastructure. After a brief discussion, it was apparent Convergence were experts on more than just the PBX in my back room, they began to identify our network server and port issues, suggested solid state industry enhancements, AV Conferencing solutions and much more. We are implementing many of these ‘Convergence’ solutions presently, none of which are minor, but all which are being expertly handled.
Why Convergence Cloud
The telecom industry is moving too slowly. Why nickle-and-dime you over minutes when it’s all just data?
Convergence Cloud delivers unlimited local or long-distance minutes. Every one of our plans are inclusive with no additional items costs.
Friendly Customer Support Based in Denver
As a Denver business, we are in the neighborhood to support you as much or as little as you need. If VoIP is new to you, our service representatives can take you through the process, so you know your communications will go uninterrupted.