Small Business Phone Systems Vs. Full-Service Hosted Solutions
There is a reason why now is the best time to reevaluate business phone systems. Until recently national carriers had the advantage of offering cellular service in addition to land-locked business phone lines. Only national carriers could reach your employees on their mobile device.
4G and LTE networks changed everything. Suddenly data-based phone calls like the ones your teenager makes on Snapchat and Facebook Messenger were the same level of quality or better than traditional cellular service. This allowed VoIP providers to offer mobile apps with business-level quality as a part of their business phone services. The market was leveled, meaning there is currently no difference in capability between major telecoms and competitive local carriers. Both can reach your employees anywhere, inside or outside the office.
Mobility also changes the game for companies using SIP trunks. SIP is Internet-based phone service. It is modern telephony delivered at a fraction of the traditional price, but it requires on-premise equipment to route calls.
Mobile technology shifts the value to cloud-driven solutions since these are capable of managing all calls to business locations AND to any mobile device in the world. Mobile data telephony has essentially done what SIP did for the office but for the extended workplace.
Read our thorough comparison of these services.
Small Business Phone Systems Contracts with Major Telecoms Are Not Competitive
We refer to national carriers as “design services.” We call them that because they are obligated to design the telecom network including provisioning, equipment, and SEC tariffs. They support the copper and fiber in the ground.
You need to pay for the network when you buy Internet, but you don’t need to pay them twice for Internet AND for phone, especially when their phone service is so poor.
Why is their phone service poor? They are focused on the network, and they have a monopoly, giving little incentive to innovate. As a result, their phone software and services are outdated.
Think about cable television. More and more consumers are pulling the plug on cable because the customer experience is poor. Most would rather use their Internet to connect to Netflix or Youtube TV. In 2017, over 55 million Americans had either cut the cord or never installed it to begin with. And millions more join them every year.
We see the same trend in business phone solutions. Major carriers try to deliver according to an outdated model, which is pricier and delivers poor experience. More and more small businesses are switching.
Here’s why. PRI service can cost more than $800 monthly for a company with 20 or 30 phones. Add another $300 to that in monthly equipment upkeep, and your phone bill is pushing $1,100 or $1,200 per month, maybe more. The problem is not the cost; it’s the level of service. You are paying that money for poor functionality.
SIP contracts will be a big improvement over PRI in terms of cost effectiveness, but maintaining on-premise PBX and phones yourself often leads to similar service issues. The benefits are:
- Greater redundancy means better business continuity (Major telecoms only)
- Cost benefit for SIP trunks
- Poor customer service (Major telecoms)
- Expensive for what you get
- Legacy equipment
- Old software (Major telecoms)
- High maintenance costs
- Hard to scale or shrink
Full-Service Hosted Solutions
Having a hosted or cloud-based solution allows you to take full advantage of a truly centralized, professionally maintained communications center. Cloud solutions can scale up or down as you need them while offering free, consistent updates so your business phone platform stays on the bleeding edge of modern telecommunications.
Going with a competitive cloud-hosted business phone service, you could spend the same amount of money per month on a scalable, fully managed solution. This includes equipment, free upgrades and maintenance to that equipment, and white glove customer service.
- Valued customer
- Exceptional customer service
- Fully managed cloud solution
- Advanced phone hardware that is maintained and replaced for you
- Full warranty on equipment*
- Moves phone from capital costs to continuing Operational Expense
- Same monthly cost
- Less known brand
- Less redundancy
*Some vendors incorporate “You break it; we buy it” policies into their contracts
We hope you have enjoyed our assessment of the small business phone market and hope you think a little differently about your phone contract. When you have been in the market as long as we have, it’s really clear when companies rely on brand and marketing to keep their profits up. But at the same time, it’s a customer’s responsibility to shop around every once in awhile. Thank you for taking the time and effort to learn more.
If you are located near Denver, CO, be sure to check out our hosted PBX before you renew your contract. You’d be amazed by how simple and affordable your phone service can be.
Diana M. Preston
We have been moving staff around recently which has necessitated weekly interactions with Convergence Solutions. Their service has been prompt and accurate! I appreciate their patience with us changing extensions to be one configuration and then changing our thinking to a different configuration. And their techs are always friendly, helpful and competent. As a non-profit, we are thankful to have found Convergence Solutions to help us with our phone system needs.
Why Convergence Cloud
The telecom industry is moving too slowly. Why nickle-and-dime you over minutes when it’s all just data?
Convergence Cloud delivers unlimited local or long-distance minutes. Every one of our plans are inclusive with no additional items costs.
Friendly Customer Support Based in Denver
As a Denver business, we are in the neighborhood to support you as much or as little as you need. If VoIP is new to you, our service representatives can take you through the process, so you know your communications will go uninterrupted.